Terms and privacy information

A. Ordering and payment terms

Provider

Your contracting party is SPORT SUB d.o.o. (SPORT SUB društvo s ograničenom odgovornošću za turizam i trgovinu), Maslinica 3, Rabac (Grad Labin), Croatia. Registered with the Trgovački sud u Pazinu (Commercial Court in Pazin), MBS 040273780, OIB 00242698724, EUID HRSR.040273780. Represented by its managing director Philipp Oliver Jung.

Contact: info@diving-rabac.com, telephone +385 98 192 4007. The dive centre operates under the name “diving RABAC”.

Your order and the contract

Before submitting your order, you can review and correct your selection and details. By clicking “Place order with obligation to pay”, you submit a binding order. At the same time, a contract is concluded for the services listed in your order overview. We email you the order and contract confirmation with your order reference and the saved order details. You can also view and download the documents in your customer account.

The order does not reserve a specific dive site, place on a boat trip or course capacity. We will agree the exact arrangements, specific dive dates and course times with you within the stay period you provided. If we cannot provide agreed services, your contractual and statutory rights remain unaffected.

Prices and payment

Shop prices are shown in euros. The total displayed before you complete your order is the agreed order amount. The online shop accepts orders payable by bank transfer. Submitting a binding order creates the payment obligation; you make the bank transfer yourself.

The minimum advance payment consists only of the total of all stated digital kit portions and discounted dives. It is due within two working days after you receive the order confirmation. Guide services are not part of the minimum advance payment and are payable on site. You may choose to transfer a higher amount, up to the total order amount. Any remaining amount is payable in Rabac on site in accordance with the arrangements confirmed with you. Your order confirmation states the exact minimum advance payment, total amount and remaining amount.

Payee: SPORT SUB d.o.o. IBAN: HR40 2402 0061 1006 02436 Payment reference: your order reference

A payment is recorded only after we have checked it and allocated it to your order. We will send you a separate email confirming this. A bank transfer receipt is not itself confirmation that we have received your payment. If the minimum advance payment has not been allocated within two working days, we will send a reminder and give you a further five working days to pay. If it remains unpaid, we may terminate the outstanding order after notifying you. We will account for services already provided and amounts already received in accordance with the contract and applicable law.

The 10% online discount applies only to dives identified as eligible for a discount in the shop (shore dives, boat dives in zones 1–3 and night dives). Guides and courses are not discounted. Kit portions included in course prices are not charged again. You only order additional services that are not part of the shop order at a price quoted to you before you order them.

Payment and course kits

A digital SSI kit is assigned only after the stated amount has reached us, we have checked the payment and the SSI profile is ready for assignment. If you already have an SSI account, connect your profile to the Diving Rabac Dive Center. If you do not yet have an SSI account, we will send you the steps for registration and connecting your profile. Once released, learning materials are available in MySSI in a browser or the app. Complete the course materials and review questions before the course begins; the review questions must be completed with a score of 100%.

For each relevant kit, you can choose to have provision begin only after the withdrawal period ends, or expressly request provision earlier. Early provision will begin no earlier than after payment has been checked and the contract confirmed. The required declaration and its legal consequences are explained next to the relevant kit and documented in the contract confirmation.

Unused credit

After your stay, we will account for the services actually provided and agreed. You decide what happens to paid credit that was not used: at your request, we will transfer the remaining amount to a future stay or refund it. Statutory refund rights and deadlines remain unaffected. A discount portion that you have not paid is not credit and will not be paid out.

Cancellation, safety and complaints

Contractual cancellation and statutory withdrawal are separate processes. The following cancellation scale applies to all dives and courses you order for your stay period; digital kits are excluded: You may cancel free of charge up to 09:00 Croatian local time three calendar days before the agreed service date. After that and until 09:00 on the preceding day, 50% of the price of the cancelled service portion is payable. From 09:00 on the preceding day, 100% is payable. If we agree your specific service date after the shop order, we will confirm it to you; the cancellation deadline for that service is calculated from that confirmed date. This cancellation scale does not restrict statutory rights.

Safety, weather and official requirements may make changes necessary. We will discuss reasonable alternatives with you. Contractual and statutory accounting and refund rights apply to services that are ultimately not provided. Age, training and health requirements may apply depending on the course or dive service. The medical questionnaire is provided as a PDF in course communications; you do not complete it in the shop or submit it through your shop customer account.

You may submit a written complaint at our business premises, by post or to info@diving-rabac.com. We will acknowledge receipt without delay, respond within 15 days and retain the complaint for one year. No specific out-of-court consumer dispute resolution procedure is provided for this contract; SPORT SUB does not undertake to participate voluntarily. Statutory duties and your other rights remain unaffected.

Your statutory rights relating to defective or non-conforming services remain in force. These terms do not contain a blanket exclusion of liability and do not deprive consumers of the effect of their rights.

B. Withdrawal and digital content

Withdrawal

Your shop order does not reserve dive sites, boat trips or course capacity. Specific service dates are agreed only after the contract is concluded. You may withdraw from this shop contract within 14 days from the date the contract is concluded, without giving a reason. Agreeing dates later does not remove a statutory right of withdrawal that has already arisen.

You can submit a withdrawal using the “Withdraw from contract” function in your customer account. You can also send a clear statement to SPORT SUB d.o.o., Maslinica 3, Rabac (Grad Labin), Croatia, or to info@diving-rabac.com. Before submission, the online function shows the affected order and asks you to confirm expressly. We will acknowledge receipt of your statement on a durable medium; you can save or download the acknowledgement in your documents.

A clear statement is sufficient for an effective withdrawal. You may use the sample below, but you do not have to.

Following an effective withdrawal, we will refund payments that must be refunded by law without undue delay and no later than the applicable statutory deadline. In principle, we will use the same means of payment that you used, unless we agree otherwise and this causes you no cost. If you expressly requested that a service begin during the withdrawal period, you may have to pay for the portion provided up to that point if the statutory conditions are met.

Early provision of digital kits

A digital kit will be provided before the withdrawal period ends only if you expressly request this for that specific kit and make the legally required acknowledgement. Placing an order, making a bank transfer or creating an SSI account alone does not replace these declarations. Whether and when the right of withdrawal for the digital kit expires depends on the statutory conditions and the actual start of provision. The declaration does not automatically apply to other services you ordered.

If you do not request early provision, we will wait until the withdrawal period has ended before providing the kit. Assignment of the kit also requires receipt of the kit amount and verification of the payment.

Sample withdrawal form

You may use this text or send another clear statement of withdrawal:

1. Your first and last name and address: [details] 2. To: SPORT SUB d.o.o., Maslinica 3, Rabac (Grad Labin), Croatia, telephone +385 98 192 4007, info@diving-rabac.com 3. Statement: I hereby withdraw from the contract for the following services: [services and/or order reference], ordered on: [date].

Date: [date] Signature (only if you send the form on paper): [signature]

You can also submit your withdrawal using “Withdraw from contract” in your customer account. We will promptly email you an acknowledgement containing your statement and the date and time it was received.